Customer Service Lead
RemotePosted 1 month ago Expired
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Upload Your ResumeAbout This Role
Lead and support a remote customer service team for a specialty equipment insurance division, handling complex inquiries and ensuring service metrics are met. This role blends technology with service excellence to deliver embedded insurance solutions.
Responsibilities
- Lead and support customer service representatives, modeling high-quality service and professionalism
- Monitor call queues, staffing levels, and service metrics to meet performance targets
- Serve as a primary resource for operational questions, training, and issue resolution
- Handle complex customer and policyholder inquiries across phone, email, and documentation workflows
- Process insurance documents accurately and maintain up-to-date customer records
- Collaborate with internal teams to resolve issues and support continuous improvement
Requirements
- 7+ years of customer service or contact center experience
- Strong written and verbal communication skills
- Typing speed of 40+ WPM
- Strong technical proficiency
Qualifications
- High school diploma or equivalent experience
- 7+ years of customer service or contact center experience
Nice to Have
- Prior Lead/Specialist experience
Benefits
About Great American Insurance Group
Leader in the insurance industry, combining a "small company" culture with "big company" expertise, a subsidiary of American Financial Group.