Customer Service Desk Clerk/Cashier

About This Role

The Customer Service Desk Clerk provides friendly, efficient, and professional assistance to guests at the service desk, handling inquiries, returns, exchanges, and specialty sales. This role supports overall front-end operations by ensuring smooth service, minimal lines, and peak team performance, working closely with the Front-End Manager to deliver an exceptional shopping experience.

Responsibilities

• Greet and assist guests at the service desk with courtesy and professionalism.
• Process returns, exchanges, and refunds according to company policies.
• Answer phone calls, respond to guest inquiries, and direct calls to the appropriate department.
• Assist in monitoring front-end operations, helping ensure lines stay minimal and guests are served quickly.
• Work side by side with the Front-End Manager to help oversee cashiers, baggers, and front-end workflow.
• Balance cash drawers and maintain accurate transaction records.
• Assist with guest complaints, concerns, or special requests, escalating when necessary.
• Keep the service desk area clean, organized, and well-stocked with supplies.
• Oversee daily cash handling procedures, including tills, safe counts, and deposits.
• Monitor point-of-sale (POS) systems to ensure proper function and report any technical issues.

Requirements

• High school diploma or equivalent
• Age 18+
• Ability to work 8:00am-4:00pm & 3:00pm-10:00pm shifts Monday-Sunday, including holidays and weekends
• Strong knowledge of POS systems and register operations
• Strong math skills
• Ability to write, speak, hear, and understand spoken English to respond promptly.

Qualifications

• high school diploma or equivalent
• Previous experience in retail or guest service (Preferred). Previous leadership experience (Preferred).

Nice to Have

• Previous experience in retail or guest service
• Previous leadership experience
• Ability to rotate between both shifts (8:00am-4:00pm & 3:00pm-10:00pm)

Skills

* Required skills

Benefits