Customer Service

About This Role

Join the Tim Hortons team as a Customer Service Team Member, focusing on delivering exceptional guest experiences during the morning shift (5am-1pm). This role involves providing outstanding customer service, processing food orders, cleaning public spaces, and preparing food and beverage items.

Responsibilities

• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire
• Ensure coffee and products are always fresh and accurate by following REV procedures
• Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge
• Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
• Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying products
• Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru
• Maintain speed of service targets by working efficiently and meeting customers' needs
• Adhere to all operational standards and guidelines for product preparation
• Prepare all products accurately by following the order monitor
• Communicate showcase and product needs to ensure availability for customers
• Regularly monitor and record temperatures of required products
• Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods
• Follow all restaurant policies, procedures, and standards
• Practice proper hand washing techniques and adhere to sanitation guidelines
• Complete all sanitation tasks as outlined
• Work in compliance with occupational health and safety legislation
• Follow safe work practices and procedures
• Use required personal protective equipment
• Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly
• Operate equipment and machinery safely to ensure the well-being of everyone

Requirements

• Excellent customer service skills with a friendly and welcoming attitude
• Ability to work in a fast-paced environment with a sense of urgency
• Strong communication and interpersonal skills
• Ability to work on a team and with multiple employees
• Attention to detail and ability to accurately process orders

Nice to Have

• Willingness to assist with training new employees