Customer Service Associate Team Leader

About This Role

Lead and develop a customer service team, assisting the Team Leader with daily operations including cash management, merchandising, and regulatory compliance, while ensuring outstanding customer service and retail execution.

Responsibilities

• Model and deliver outstanding customer service
• Set and achieve the highest standards of retail execution
• Work with Team Leader to achieve cost, margin, expense, and labor targets
• Follow through on all customer questions and requests; resolve concerns as needed
• Work with Team Leader to resolve team concerns or issues
• Evaluate and document Team Member work performance
• Function as point person and departmental person in charge in absence of Team Leader
• Consistently communicate and model WFM vision and goals
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain awareness of customer flows and needs and direct Team Members as necessary to satisfy and delight customers; respond promptly to customer needs and questions
• Select, train, develop, mentor, motivate, and counsel Team Members
• Provide timely, thorough, and thoughtful performance evaluations

Requirements

• 18+ months retail Team Member experience
• 6+ months of supervisory experience
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Advanced knowledge of regulatory and safety policies and procedures
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
• Proficiency with email, Microsoft Office, and operations-related applications

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

Skills

* Required skills

Benefits