Customer Experience Operations Program MBA Intern
Posted 4 weeks ago
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Upload Your ResumeAbout This Role
Uber is seeking an MBA Intern to join the Global Support and Community Operations Customer Experience (CX) teams, focusing on shaping Uber's customer care strategy and enabling leadership decision-making. The intern will apply structured thinking to critical business questions, run analyses, and contribute to pivotal initiatives to improve Uber's support operations.
Responsibilities
- Help craft Uber's customer care strategy and support for the future
- Run analysis and develop strategic insights in globe-spanning projects to enable Uber's leadership decision-making
- Scope new opportunities across verticals and industries, performing a broad range of quantitative and qualitative analysis
- Build executive-ready materials, present information, and work cross-functionally with all levels of the business
- Provide thought leadership on problems without precedent by setting strategic priorities, aligning the vision, and sharing standard processes
- Help find opportunities in our processes and operating models and support strategic projects aimed at making improvements with global impact
- Collaborate with other members of CommOps
Requirements
- Currently enrolled in MBA program (graduating between May - June 2027)
- Minimum of 2 years of professional experience
- Advanced skills in Microsoft Excel / Google Sheets
Qualifications
- MBA program
- Minimum of 2 years of professional experience
Nice to Have
- 4 years of experience in strategy consulting, investment banking, tech, or engineering, or 5 years of experience in corporate strategy
- Experience building financial/economic/analytical models
- Experience working in highly collaborative work environments
- Experience leading large cross-functional and data-driven projects
- Experience crafting executive-ready material and working closely with senior leaders
- Ability to work with ambiguity in a fast-paced environment
- Critical thinking / ability to understand strategic business drivers across disparate businesses
Skills
* Required skills
Benefits
About Uber
Uber's Global Scaled Solutions (Uber AI Solutions) powers operations and technologies including data annotation, generation, and evaluations for AI/ML, app testing, localization, and map editing, leveraging advanced technology with human intelligence.