Customer Experience Coordinator
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role is responsible for providing exceptional customer service and support to local practices within Health Systems and Large Physician Groups for a leading digital health company. The coordinator will address inquiries, resolve issues, and ensure high levels of customer satisfaction to improve health outcomes for millions of patients nationwide.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat
- Handle and resolve customer complaints and concerns in a professional and efficient manner
- Provide accurate information about products, services, and product opportunities
- Investigate and resolve customer issues promptly and accurately
- Collaborate with other departments to escalate and solve complex problems
- Ability to recognize and identify opportunities to grow an account
- Ensure high levels of customer satisfaction through excellent service
- Proactively gather customer feedback and insights
- Maintain accurate and detailed records of customer interactions
- Document and report recurring issues for process improvement
Requirements
- Associate degree or equivalent experience
- Proven experience in a customer service and/or sales related role
- Excellent communication and interpersonal skills
- Strong problem-solving and critical-thinking abilities
- Ability to handle stressful situations with composure
- Familiarity with customer relationship management (CRM) systems
Qualifications
- Associate degree or combination of education and experience
- Proven experience in a customer service and/or sales related role
Skills
* Required skills
Benefits
About PatientPoint®
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and hea...