Customer Care Technician - Group Leader

About This Role

The Customer Care Technician - Group Leader works in a sterile manufacturing environment to perform essential environmental service tasks, sanitizing and maintaining manufacturing suites, equipment, and controlled areas. This role involves following standard operating procedures to support a regulated manufacturing process and working both independently and collaboratively within a team.

Responsibilities

• Work in a sterile manufacturing environment, performing essential environmental service tasks
• Sanitize and maintain manufacturing suites, equipment, and controlled areas
• Use Microsoft applications (charting, email, timecards) and other facility computer systems
• Follow standard operating procedures to support a regulated manufacturing process
• Execute tasks independently and collaboratively within a team
• Maintain a positive, customer-focused attitude in a team-oriented setting

Requirements

• Reliable, hardworking, and committed to being a strong team player
• Comfortable using Microsoft applications for communication, email, and training
• Able to pass a physical exam, including respiratory certification with annual monitoring, and a drug test
• Authorized to work in the United States without restriction or sponsorship
• Thrives in a fast-paced, team-oriented environment
• Proficient with MS Word and Excel
• Exceptional attention to detail and clear communication skills
• Demonstrates leadership, initiative, and strong team-building abilities
• Capable of working independently or collaboratively, showing self-motivation, adaptability, and a positive attitude

Nice to Have

• Experience working in a clean room or regulated manufacturing environment
• Strong written and verbal communication skills
• Ability to stand for up to 8 hours per day in a physically active role

Skills

* Required skills