Community Connector

About This Role

Serve as a local member advocate and resource, providing support for community-based advocacy activities to help vulnerable members manage their healthcare needs and access social services.

Responsibilities

• Engage with members as an advocate and resource to support management of health care needs
• Collaborate with and support the health care services team by providing non-clinical paraprofessional duties in the field
• Empower members by helping them navigate and maximize their health plan benefits, including scheduling appointments and arranging transportation
• Assist members in accessing social services such as community-based resources for housing, food, and employment
• Provide outreach to locate and/or provide support for disconnected members with special needs
• Conduct research to locate members that Molina has been unable to contact
• Participate in ongoing or project-based activities requiring extensive member outreach
• Guide members to maintain Medicaid eligibility and with other financial resources

Requirements

• 1+ year of health care experience, preferably with underserved or special needs populations
• Valid and unrestricted driver's license
• Reliable transportation and adequate auto insurance
• Ability to multi-task applications while speaking with members
• Excellent customer service skills
• Organizational and time-management skills
• Ability and willingness to learn other lines of business, programs and relevant software systems/applications
• Excellent verbal and written communication skills
• Microsoft Office suite/applicable software program(s) proficiency

Qualifications

• At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances

Nice to Have

• Community Health Worker (CHW) certification
• Certified Medical Assistant (CMA)
• Bilingual based on community need
• Familiarity with health care systems
• Knowledge of community-specific culture
• Experience with/or knowledge of health care systems, community resources, social services, and/or health education

Skills

* Required skills

Benefits