Communications Assistant

About This Role

Serve as a key point of contact between the company, customers, and partners, assisting with daily communication, responding to inquiries, and managing customer interactions to ensure clear, consistent messaging.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication
• Provide accurate information about products, services, schedules, and company policies
• Assist with resolving customer concerns or escalating issues when needed
• Maintain a positive, helpful, and professional tone in all interactions
• Coordinate communication between internal teams and customers to ensure timely follow-ups
• Track and document customer communication, requests, and feedback
• Support appointment scheduling, confirmations, and customer reminders
• Assist with preparing simple customer-facing updates, notices, or FAQs
• Help maintain organization of contact lists, communication logs, and customer records

Requirements

• Strong verbal and written communication skills
• Friendly and professional customer-facing demeanor
• Ability to stay calm and helpful during busy periods
• Strong organizational skills and attention to detail
• Basic computer and data-entry skills
• Reliable and punctual
• Comfortable working in a fast-paced environment

Qualifications

• Previous experience in customer service, administrative support, or communication roles is helpful but not required

Nice to Have

• Previous experience in customer service, administrative support, or communication roles

Skills

* Required skills

Benefits