Collections Representative

About This Role

Assist the collections team with all assigned functions, including handling past due accounts, implementing payment plans, and resolving customer inquiries to ensure customer satisfaction.

Responsibilities

• Handle telephone collections on past due accounts receivables
• Implement and monitor payment plans
• Responsible for call handling and chargebacks
• Responsible for quality assurance monitoring
• Assist with special requests for both internal and external customers
• Contact customers as needed to resolve account issues
• Document activity and maintain follow up on all accounts
• Respond to customer AR calls with regards to account inquiries
• Provide documentation to customers requesting invoices, statements, etc.

Requirements

• Minimum 1 year experience in an office environment performing data entry or other computer-based work
• Knowledge of billing procedures and collections techniques
• Proficient in Microsoft Office (Word, Excel, etc.)
• Working knowledge of FDCPA and GLB Privacy Act

Qualifications

• High School Diploma OR GED required
• Minimum 1 year experience in an office environment performing data entry or other computer-based work, with a strong preference for prior accounts payable/receivable or general bookkeeping experience

Nice to Have

• Prior experience with accounts payable/receivable or general bookkeeping

Skills

* Required skills

Benefits