Client Support Specialist
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Collaborate with the Client Support Management team to ensure the success of client programs by becoming a product expert, trusted advisor, strategize, and problem solver, focusing on improving overall client health and satisfaction.
Responsibilities
- Field troubleshooting emails and calls from clients and respond to issues
- Ensure first-order health for new clients
- Pull key reports, metrics, and data and analyze to promote program health
- Act as a product expert and serve as an advocate for the client
- Work with Client Support Managers to prepare for Business Reviews and client meetings
- Demonstrate client knowledge to advise quarterly client budgeting exercises and review numbers monthly for variances to actual analysis
- Collaborate on the integration of new programs for new and existing clients
- Work on internal development projects as assigned
Requirements
- Bachelor's degree
- 1-3 years of experience working in a client support and/or operations role with direct client interaction
Qualifications
- Bachelor's degree
- 1-3 years of experience working in a client support and/or operations role with direct client interaction
Nice to Have
- Proficiency with Microsoft Excel, Word, PowerPoint, JIRA, Asana and Dynamics CRM
Skills
* Required skills
Benefits
About Onbe
Onbe is a fast-growing FinTech company innovating in the global marketplace, acting as a comprehensive payments partner for clients.