Client Services Lab Administrative Assistant

About This Role

Support the donor testing laboratory and its clients by providing high-level customer service, coordinating testing, and ensuring compliance with regulations.

Responsibilities

• Assist the Client Services Supervisor and Lead in coordinating and delivering customer service for laboratory clients
• Meet daily needs of testing clients, including sending initial and follow-up testing results
• Answer all client email inquiries and communicate testing needs to the laboratory
• Work holiday and weekend rotation
• Perform general office work such as filing, faxing, data entry, and billing
• Serve as the secondary point of contact for external laboratory clients
• Deliver all aspects of testing and customer service for laboratory clients
• Track quality indicators for clients (e.g., reactivity rates, turn-around time, sample reject rates)
• Handle client re-entry samples and special requests to ensure proper testing
• Prepare various reports
• Ensure compliance with regulatory agencies regarding sample suitability
• Serve as back-up for sample send out for confirmatory testing

Requirements

• High School Diploma
• Attention to detail and organizational skills
• Cultural competency and ability to communicate effectively in a culturally sensitive manner
• Knowledge of DOT standards and regulations
• Knowledge of AABB, FDA, OSHA, and regulations
• Working knowledge of Microsoft Suites
• Working knowledge of LIS and BECs
• Working Knowledge of Good Manufacturing Practices (cGMP)

Qualifications

• High School Diploma
• Entry level with customer service and preferred laboratory experience

Nice to Have

• Related Laboratory Experience

Skills

* Required skills