Client Care Coordinator (Social Worker)

About This Role

This role involves the overall delivery and coordination of mental health and related services for homeless individuals. The Coordinator will assess long-term client goals, collaborate with case management to achieve them, and establish community linkages to support independent living.

Responsibilities

• Complete a comprehensive bio-psychosocial assessment with each family to understand strengths and service needs
• Provide clear written reports that capture family assessment findings and recommendations
• Assist homeless families in navigating multiple systems and coping with the stressors and anxiety induced by homelessness
• Provide outreach services, crisis intervention, risk assessment, safety planning, and psycho-education for families
• Prioritize and conduct unit visits to high-risk families in-shelter to coordinate safety planning efforts in the household
• Prepare children and parents to accept services
• Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of the family
• Make appropriate referrals and facilitate linkages between mental health providers, government agencies, and other related community-based services as needed
• Serve as agency/program liaison between government agencies, community-based organizations, and/or groups
• Improve access to mental health services for families in-shelter by facilitating in-person or telehealth services

Requirements

• LMSW in New York or obtain within 3 months of hire
• Master's degree in social work
• Knowledge and experience working with diverse cultures and ethnicities
• Expertise in strengths-based, solution-focused, and family-centered practice
• Experience facilitating groups for adults
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Computer literacy in Microsoft-Office

Qualifications

• Master’s degree in social work from an accredited school of social work
• At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred

Nice to Have

• Proficiency in Spanish and/or French

Skills

* Required skills