Channel Operations Specialist

OmniForce Solutions Plano, TX

Contract Entry Level 2+ years

Posted 1 month ago Expired

This job has expired

Looking for a job like Channel Operations Specialist in or near Plano, TX? Upload your resume and we'll notify you when similar positions become available.

Upload Your Resume

About This Role

The Channel Operations Specialist will deliver a best-in-class broker experience by ensuring accurate processing of broker onboarding agreements and commissions, supporting broker-driven sales growth, and providing data analysis to inform future team strategy.

Responsibilities

Perform operational tasks to generate broker and other commission type payments
Review broker agreements, external third-party data, and collaborate with Sales to vet, contract, and onboard new brokers
Provide ongoing support during the lifecycle of broker relationships
Contribute to the implementation of Channel Operations reporting, systems, and process improvement changes, M&A integration, and automation projects
Update fit-for-purpose SOPs, onboarding guides, and lifecycle playbooks
Generate business and financial analysis models, conduct Financial and Business Reporting on broker commissions, and fulfill Ad-Hoc reporting requests
Resolve customer issues and support root cause analysis to determine broader impacts
Perform all aspects of work with a high degree of effectiveness, efficiency, and accuracy

Requirements

2+ years of experience in high-volume transaction processing/billing, back-office operations, or operations analysis and reporting
Strong problem-solving skills
Exceptional communication (verbal and written) and interpersonal skills

Qualifications

2+ years of experience in high-volume transaction processing/billing, back-office operations, or operations analysis and reporting.

Nice to Have

Bachelor’s degree; concentration in Economics, Finance, or Business
Energy industry experience, especially understanding utility and deregulated energy market
Advanced Excel skills
Demonstrated expertise in utilizing other Microsoft Office applications and reporting tools such as Power BI
Highly driven and self-directed
Solid mathematical, analytical, and problem-solving skills
Ability to communicate findings and make recommendations
Effective at working independently and managing multiple activities
Knowledge of CRM and/or commission platforms (Hawkeye, SCM, Siebel, SAP)
Understanding of process control techniques, policies, and procedures