Cashier Team Member (Front End Service)

About This Role

This role supports the Customer Service & E-Commerce team by processing customer check-outs, managing cash register functions, and assisting at the customer service desk, contributing to a positive customer experience.

Responsibilities

• Check out customer groceries efficiently and accurately
• Uphold government regulations concerning sale of alcoholic beverages and taxation
• Follow proper check, ATM, and credit card procedures
• Use proper tares procedures when ringing up scalable items
• Clean and stock Front End areas, including own register, changing tapes and ribbon as necessary
• Follow all cash handling procedures, meeting and exceeding regional cashier variance policy
• Assist with training of new Cashier and Cashier Assistant Team Members
• Assist supervisor in controlling customer flow and backed up lines, helping reduce customer waiting time
• Proactively participate in company programs as directed by leadership
• Provide excellent customer service, address needs of customers in a timely and effective manner

Requirements

• Demonstrates patience in dealing with customers and Team Members
• Maintains proficiency with the Cashier Code Book and PLUs
• Strong basic math skills
• Strong to excellent communication skills and willingness to work as part of a team
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members
• Ability to follow directions and procedures; effective time management and organization skills
• Passion for natural foods and the mission of Whole Foods Market
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency
• Understanding of and compliance with WFM quality goals
• Strong attention to detail
• Ability to lift 50 pounds
• Standing/walking 6-8 hours in an 8-hour workday
• Hand use: single grasping, fine manipulation, pushing and pulling
• Work requires bending, twisting, squatting and reaching

Qualifications

• No prior retail experience required

Benefits