Cashier Team Member (Front End Service)

About This Role

This role supports the Customer Service & E-Commerce team by checking out groceries, cleaning and stocking front-end areas, handling cash, and assisting customers at the service desk. The position ensures efficient and accurate transactions while upholding Whole Foods Market's customer service vision and core values.

Responsibilities

• Check out customer groceries efficiently and accurately
• Uphold government regulations concerning sale of alcoholic beverages and taxation
• Follow proper check, ATM, and credit procedures
• Use proper tares procedures when ringing up scalable items
• Clean and stock Front End areas, including own register changing tapes and ribbon as necessary
• Follow all cash handling procedures, meeting and exceeding regional cashier variance policy
• Assist with training of new Cashier and Cashier Assistant Team Members
• Assist supervisor in controlling customer flow and backed up lines
• Participate in company programs as directed by leadership
• Arrive to workstation on time, appropriately groomed, dressed and ready to work
• Provide excellent customer service and address customer needs in a timely and effective manner
• Maximize sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
• Ensure accuracy of signs and pricing
• Immediately report safety hazards and violations
• Perform opening, mid, and closing duties as assigned

Requirements

• No prior retail experience required
• Demonstrates patience in dealing with customers and Team Members
• Maintains proficiency with the Cashier Code Book and PLUs
• Strong basic math skills
• Strong to excellent communication skills and willingness to work as part of a team
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members
• Ability to follow directions and procedures; effective time management and organization skills
• Passion for natural foods and the mission of Whole Foods Market
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency
• Understanding of and compliance with WFM quality goals
• Strong attention to detail
• Ability to lift 50 pounds
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Qualifications

• No prior retail experience required

Benefits