Campground Customer Service Representative

About This Role

This role manages guest services operations at Clear Creek RV Park, ensuring a positive experience for visitors through check-ins, reservations, and maintaining park standards. It requires working diverse shifts, including evenings, holidays, and weekends.

Responsibilities

• Assist guests with check-in, registration, and presentation of park/pet rules
• Support guests with directions and activity ideas
• Place messages for campground personnel on reminder forms to assure completion of tasks
• Maintain literature racks inside and outside office
• Maintain filing system and general office appearance
• Run daily opening reports and verify guest checkouts and amounts due
• Run daily closing reports to ensure balance of books
• Maintain a clear understanding of the online reservations system and website
• Complete phone-in reservations as needed
• Enforce park rules and policies in a pleasant manner
• Collect money from washers/dryers when needed
• Complete grounds keeping and maintenance as requested (trash pick-up/removal, flower bed upkeep, sweep and shovel main office deck)
• Make suggestions for improvements as appropriate
• May be assigned to the Golden Community Center for extra hours/substitute as needed

Requirements

• Must be at least 18 years of age upon hire
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
• Excellent customer service, conflict resolution, and interpersonal skills
• Excellent verbal and written communication skills
• Ability to utilize tact when enforcing facility policies
• Ability to add, subtract, multiply, and divide in all units of measure
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out instructions
• Ability to deal with problems involving several concrete variables in standardized situations
• Knowledge of personal computer, cash handling, and keyboard
• Ability to complete tasks simultaneously

Qualifications

• High school diploma or general education degree (GED)
• One year of customer service and cash handling experience preferred

Nice to Have

• Knowledge of RecTrac software helpful

Skills

* Required skills

Certifications