Business Process Improvement Specialist

About This Role

This role will support enterprise onboarding initiatives for a leading financial services organization by mapping, analyzing, and reimagining operational processes. The specialist will align processes with strategic product delivery goals, leveraging BPMN methodologies and collaborative environments.

Responsibilities

• Lead the documentation and visualization of current and future state workflows using BPMN standards and process mapping tools
• Host working sessions with cross-functional stakeholders to identify pain points, gather insights, and align on business requirements
• Evaluate existing business and operational processes, identify gaps, and recommend improvements that support strategic objectives
• Conduct engaging and productive process review workshops to foster alignment and drive consensus across technical and non-technical teams
• Ensure that process improvements support broader product strategy and enterprise onboarding goals
• Develop high-quality process documentation, narratives, and visual workflows that clearly communicate requirements and proposed changes
• Implement and track performance metrics to monitor the impact of process enhancements and ensure sustainability
• Act as a subject matter expert in process improvement and provide strategic input to shape operational best practices within the team

Requirements

• 5+ years of experience in process improvement, business analysis, or process engineering roles
• Proficiency in BPMN modeling and tools
• Strong interpersonal and communication skills, with demonstrated experience engaging stakeholders
• Ability to work independently and lead initiatives with minimal oversight
• Analytical mindset with strong problem-solving and critical thinking abilities
• Experience working on complex process improvement projects within a structured environment
• Experience with current state vs. future state process design and gap analysis
• Prior success leading stakeholder discovery efforts and guiding teams toward innovative process solutions

Qualifications

• Bachelor’s degree preferred
• 5+ years of experience in process improvement, business analysis, or process engineering roles

Nice to Have

• Familiarity with financial services or onboarding operations in an enterprise setting
• Exposure to Lean, Six Sigma, or similar methodologies
• Track record of contributing to collaborative team environments and self-managing within a defined domain

Skills

* Required skills

Benefits