Box Office Manager

About This Role

Manage daily box office operations and provide high-quality customer service for an award-winning professional theatre company. This role oversees ticket sales, CRM records, and supports guest services, ensuring a welcoming experience for all patrons.

Responsibilities

• Manage daily box office operations, including opening/closing procedures, ticket sales, will-call, communications, and financial reconciliation
• Provide high-quality customer service via phone, email, and in-person, assisting with ticket purchases, exchanges, and general inquiries
• Support subscription and group sales, including outbound calls and follow-ups, to meet sales goals
• Maintain accurate guest records in CRM systems (e.g., Spektrix) to ensure data integrity
• Serve as the most knowledgeable point of contact for box office processes, assisting box office associates and volunteers

Requirements

• Experience in a theatre or live-event environment
• Proficiency with ticketing/CRM systems (e.g., Tessitura, Spektrix, AudienceView, PatronManager)
• Strong financial and organizational skills, including cash handling, reconciliation, reporting
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively, stay calm under pressure, problem-solve in real time, and maintain attention to detail
• Flexibility for varied work hours, including evenings and weekends

Qualifications

• Experience in a theatre or live-event environment; Supervisory experience preferred.

Nice to Have

• Supervisory experience

Skills

* Required skills

Benefits