Bowling Alley Attendant

About This Role

Provide outstanding customer service to bowling guests, manage lane utilization, and maintain bowling equipment and facilities to ensure a positive and clean environment.

Responsibilities

• Provide bowling guests with efficient, courteous customer service
• Maximize the utilization of lanes and equipment through efficient control of customer flow
• Issue lanes to guests, assist with tournaments and special events/promotions
• Maintain procedures for credit control, handling of financial transactions, and security of monies
• Perform maintenance of Bowling Center equipment and assist customers as needed
• Clean and maintain proper conditions of lanes and approach areas
• Work in conjunction with other departments on promotions, property needs along with any food and beverage accommodations requested
• Assist the Beverage team with public events held in the adjoining event space when needed
• Perform routine maintenance and cleaning of pinsetters and auto-scoring equipment
• Clean bowling lanes, gutters and ball return areas
• Retrieve, transport, and store parts and supplies
• Maintain organization and cleanliness of parts storage and workshop areas
• Assist mechanics as needed with repair duties
• Follow safety procedures related to equipment operation and use of chemicals, repair pinsetter auto-scoring equipment
• Inspect Bowling facility and public areas for cleanliness and appearance on a daily basis
• Follow and ensure that Policies and Procedures of the Bowling property and Casino Operation are followed
• Ensure compliance with Tribal, State, Federal regulations
• Ensure control/protection of company assets

Requirements

• Exceptional guest service skills
• Customer service oriented
• Excellent verbal and written communication skills
• Ability to multi-task and work independently
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentiality
• Strong attention to detail
• Excellent problem-solving, organizational, and time management skills
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts
• Intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel)
• Experience with database systems
• Ability to prepare reports, correspondence, charts, forms and other information and instructions

Nice to Have

• Knowledgeable in bowling operations and reservation systems

Skills

* Required skills