Behavioral Health Consultant II

About This Role

Provide 24/7 behavioral health and crisis line services specifically for Massachusetts residents. Respond to customer contacts, assess situations, offer crisis intervention, and provide referrals to appropriate providers.

Responsibilities

• Support Behavioral Health crisis line service department by responding to initial customer contacts and requests for services
• Receive client requests, assess situations, and determine appropriate course of action
• Provide telephone support for crisis intervention, assessment, short-term problem resolution, and referral to appropriate provider(s)
• Manage Critical Incident Stress Debriefing requests
• Assess members and assist them in accessing behavioral healthcare benefits available under their health plan
• Apply specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation

Requirements

• HS diploma or equivalent
• Minimum of 5 years of direct psychiatric and/or substance abuse experience
• Prior managed care experience
• Current unrestricted license (LPC, LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor) in applicable state(s)

Qualifications

• HS diploma or equivalent
• Minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience

Nice to Have

• MA/MS degree
• Independent licensure
• Crisis call center experience

Benefits