Automotive Shop/Dispatch Manager

About This Role

Manage the shop workflow and dispatch operations for an automotive service department, ensuring efficiency, technical assignments, and service quality. This role involves supervising technicians, managing reporting, and maintaining compliance.

Responsibilities

• Monitor shop workflow to ensure technicians are assigned the correct job based on skill level.
• Coordinate work levels to ensure shop efficiency standards are met.
• Monitor and manage the computer work management system to confirm work is performed in a timely manner.
• Create and maintain technician schedules for sufficient personnel levels in the shop during peak work hours.
• Prepare, review and maintain reports detailing WIP, technician production and "on-hold" job status.
• Properly communicate work order status to senior service management team to guarantee customer’s expectations are met.
• Monitor OSHA compliance to ensure proper disposal of waste materials and availability of first aid supplies.
• Maintain timely oil tank and compressor inspections.
• Hire and develop service technicians.

Requirements

• Previous automotive service department experience as a technician, advisor or manager
• Exceptional organization and time management skills
• High energy, positive personality
• Ability to deal with multiple tasks in a professional and courteous manner
• Ability to work directly with the diagnostic specialist, technicians, service advisors and parts personnel
• Computer savvy and ability to work within the Microsoft Office Suite, as well as the dealership’s DMS system

Qualifications

• Previous automotive service department experience as a technician, advisor or manager required

Skills

* Required skills

Benefits