Audio Visual Technician

About This Role

Provide onsite support for desktops, audio-visual systems, basic network/infrastructure checks, and conference room operations. Perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day site operations.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
• Manage and track loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Ability to work at height when required (ladder/lift).
• Ensure proper coverage during leaves and follow site operational processes/SOPs.

Requirements

• 2-4 years of experience in IT and AV support
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets)
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex)
• Ability to perform physical tasks, including lifting equipment and working at height
• Strong communication, customer service, and documentation skills
• Ability to follow SOPs, ticketing processes, and escalation guidelines

Qualifications

• 2-4 years of experience in IT and AV support.

Nice to Have

• Experience using ITSM tools (ServiceNow, Jira)
• Exposure to AV control systems or room management systems
• Basic understanding of AV-over-IP or networked AV environments
• Experience working in enterprise or fast-paced onsite environments
• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
• Ability to explain networks and connection types and troubleshoot multiple connection types (Home or Corp)
• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified

Skills

* Required skills

Certifications