Associate Member Services Officer

About This Role

This entry-level position is designed to provide team members with foundational knowledge of SECU branch operations, performing routine duties and responding to member inquiries to deliver exemplary service.

Responsibilities

• Comply with all Credit Union policies and regulatory requirements
• Run and balance a cash drawer according to Performance Measurement Criteria standards
• Greet and assist members in-person, by phone, and digitally in a professional and timely manner
• Obtain and execute Notary Public services as requested by management
• Process foreign and domestic wire transfers
• Troubleshoot problems with member accounts, cards, and online access, including processing disputes
• Review and take appropriate action on negative checking, NSFB, and Share Below $25 reports
• Learn to open basic accounts for existing members (share, money market, checking, Share Term Certificates) under supervision
• Begin obtaining basic knowledge of Financial Advisory and Real Estate products/services and provide referrals
• Begin obtaining basic knowledge of all consumer lending and credit card products and services

Requirements

• High school diploma or GED equivalent
• Ability to meet people and develop member confidence, respect, and trust
• Good communication skills (verbal and written)
• Good problem-solving skills
• Ability to complete Credit Unions Core Module Program within 12 months of hire

Qualifications

• High school diploma or GED equivalent

Nice to Have

• Bachelor's degree
• CCUE Certification
• Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP)