Associate Customer Success Manager, Uber Direct Enterprise

About This Role

As an Associate Customer Success Manager for Uber Direct Enterprise, you will be a trusted partner to merchant partners, developing long-lasting relationships to support and grow their business on the Uber platform. You will work cross-functionally to develop and implement critical business processes, managing the day-to-day performance of merchants.

Responsibilities

• Own and manage a portfolio of top partners, establishing key relationships to enable growth and operational improvement
• Act as the partner's point of contact, handling inquiries, resolving conflicts, and providing solutions
• Engage with your portfolio and work cross-functionally to identify and drive growth opportunities
• Set and track account KPI targets in a QBR context, including expansions, rollouts, and new partner initiatives
• Collaborate with leadership to set organizational strategy and rapidly execute against it
• Travel up to 20% per quarter for recurring Business Reviews/Partner syncs

Requirements

• 2+ years of full-time experience in customer success, account management or strategic relationship management
• Bachelor's Degree

Qualifications

• Bachelor's Degree
• 2+ years of full-time experience in customer success, account management or strategic relationship management

Nice to Have

• 2+ years experience in management consulting or strategic operations
• Ability to thrive in a fast-paced, growth-focused environment
• Strong problem-solving skills
• Excellent storytelling and relationship-building skills
• Previous experience managing large enterprise accounts
• Passion to change and revolutionize the delivery industry

Benefits