Assistant Shop Manager

About This Role

This role supports the retail shop manager in achieving sales targets, maintaining excellent customer service, and ensuring smooth day-to-day operations for a confectionery retail location. The Assistant Shop Manager will have leadership responsibilities and active involvement in various aspects of retail management.

Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused and customer-focused environment
• Set an example by achieving daily, monthly, and annual sales goals
• Communicate and implement company direction, policies, and programs
• Delegate tasks, ensure team compliance, and provide necessary follow-up
• Assist in resolving customer and employee concerns in a professional and timely manner
• Aid in training and developing team members on company programs, policies, and procedures
• Provide support and feedback to team members to enhance their performance and growth
• Assist in recruitment efforts by identifying and recommending qualified candidates for employment
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols
• Assist in monitoring and controlling expenses to meet budgetary goals

Requirements

• Minimum 1 year of retail management experience
• Proven success in developing, motivating, training and coaching employees
• Excellent customer service skills
• Communication and organizational skills
• Strong cash handling and merchandising ability
• Ability to follow, implement and enforce company policies and procedures
• Strong work performance
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner
• Physical ability to carry out essential job functions, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently
• Flexibility in working hours, including weekends and holidays

Qualifications

• Minimum 1 year of retail management experience.