Assistant Manager, Valet Operations

About This Role

Manage the day-to-day valet operations, ensuring excellent guest experience, strong client relations, and a professional image. Create and implement a successful staging plan to maximize parking capacity while supervising the valet team.

Responsibilities

• Participate in programs to improve client and guest satisfaction
• Ensure guests receive timely and exceptional service
• Assist guests in and out of their vehicle
• Drive, park and retrieve guest vehicles in a safe and professional manner
• Maintain thorough knowledge of all areas of the valet operation, major streets, landmarks, and freeways
• Create a staffing schedule according to the anticipated daily vehicle volume
• Maintain full compliance to standard operating procedures, ensuring safety and security of vehicles and keys
• Prepare and process daily paperwork according to audit compliance standards
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations
• Assist with hiring, training, and coaching an excellent valet team

Requirements

• High School Graduate
• Valid state-issued driver’s license with acceptable driving record
• Strong guest orientation and positive attitude
• Ability to speak clearly, listen, and get clarification
• Ability to write clearly and informatively

Qualifications

• High School Graduate
• Minimum of six months of valet experience preferred

Nice to Have

• Minimum of six months of valet experience

Benefits