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Upload Your ResumeAbout This Role
The Assistant Manager supports the General Manager in overseeing daily operations of a Pet Care Center, leading team members, and ensuring exceptional customer and pet experiences. This role involves upholding animal care standards, driving sales and operational goals, and fostering a positive team culture.
Responsibilities
- Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
- Promote a safe, welcoming environment for pets, pet parents, and partners.
- Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
- Support hiring, onboarding, training, and ongoing development of store partners.
- Support daily store operations to ensure smooth workflow and execution.
- Drive sales, service, and operational goals by leading from the floor.
- Monitor store performance metrics and share results and insights with the General Manager.
- Assist with inventory control, merchandising execution, and promotional events.
- Step into leadership responsibilities and decision-making in the absence of the General Manager.
- Resolve escalated customer concerns quickly and professionally.
Requirements
- 2+ years of retail experience, including supervisory or management experience
- Proven ability to lead, coach, and motivate a team
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- Proficiency with point-of-sale systems and Microsoft Office applications
Qualifications
- 2+ years of retail experience, including supervisory or management experience.
Nice to Have
- Passion for animals and knowledge of pet care
Skills
* Required skills
Benefits
About Petco
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. They operate 1,500+ pet care centers, including Vetco Total Care hospitals and preventive care clinics, with a focus on purpose-driven work.