Assistant Manager

About This Role

The Assistant Manager supports the General Manager in overseeing daily operations of a Pet Care Center, leading team members, and ensuring exceptional customer and pet experiences. This role involves upholding animal care standards, driving sales and operational goals, and fostering a positive team culture.

Responsibilities

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Support hiring, onboarding, training, and ongoing development of store partners.
• Support daily store operations to ensure smooth workflow and execution.
• Drive sales, service, and operational goals by leading from the floor.
• Monitor store performance metrics and share results and insights with the General Manager.
• Assist with inventory control, merchandising execution, and promotional events.
• Step into leadership responsibilities and decision-making in the absence of the General Manager.
• Resolve escalated customer concerns quickly and professionally.

Requirements

• 2+ years of retail experience, including supervisory or management experience
• Proven ability to lead, coach, and motivate a team
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Proficiency with point-of-sale systems and Microsoft Office applications

Qualifications

• 2+ years of retail experience, including supervisory or management experience.

Nice to Have

• Passion for animals and knowledge of pet care

Skills

* Required skills

Benefits