Assistant Hotel Manager

About This Role

Supervise hotel staff and operations including Front Desk, Housekeeping, Transportation, and Bell Services. Ensure the highest level of customer service and maintain a clean and safe work environment.

Responsibilities

• Assist in the supervision of hotel staff in hotel operations including Front Desk, Housekeeping, Transportation, and Bell Services
• Assist in the supervision and development of an effective staff by making recommendations in hiring, training, scheduling, rewarding and disciplining staff
• Ensure all employees consistently provide the highest level of customer service
• Inform and coordinate guests’ needs with Player Services and other departments
• Develop and maintain effective working relationships with all guests and employees
• Assist with the development of department schedules and reviewing and approving time cards
• Attend and participate in departmental management meetings, providing clarification and guidance regarding various issues, goals, and objectives to employees
• Ensure employees are informed of company and department policies and procedures
• Act as back-up to hotel staff in all positions when necessary
• Ensure staff compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations
• Maintain a clean and safe work environment

Requirements

• Demonstrated effective customer service and communication skills
• Demonstrated experience performing within specific deadlines or under pressure
• Demonstrated experience in problem-solving, organizing, and prioritizing work
• Good multitasking skills
• Excellent customer service skills
• 1+ year of related supervisory experience
• 2+ years of recent and related successful experience in hotel and front desk management
• Valid and current State of Colorado Gaming License
• Must be at least 18 years of age

Qualifications

• 1+ year of related supervisory experience; 2+ years of recent and related successful experience in hotel and front desk management.

Nice to Have

• Basic computer knowledge

Benefits