Area Manager

About This Role

The Area Operations Manager drives performance, consistency, and talent development across multiple veterinary practices. This role focuses on coaching Practice Managers and optimizing daily operations to ensure a best-in-class member experience.

Responsibilities

• Recruit, onboard, coach, and develop Practice Managers into strong, independent operators
• Build a talent pipeline and succession plan for all hospitals
• Provide regular feedback, clear expectations, and accountability to Practice Managers
• Ensure every practice runs consistently and on brand
• Hold Practice Managers accountable to labor, inventory, and experience standards
• Review metrics weekly, identify gaps, and drive action for operational improvements
• Solve operational issues quickly and proactively
• Support Practice Managers in managing staffing models and labor to demand
• Coach Practice Managers through budget awareness, scheduling strategies, and inventory turns
• Monitor P&L drivers and help Practice Managers make data-backed decisions

Requirements

• 3+ years of multi-unit operations experience
• Strong track record leading managers, not just frontline staff
• Experience running metrics: labor, scheduling, inventory, service/quality KPIs
• Ability to drive performance while maintaining a great team and customer experience
• Excellent communication, judgment, and follow-through

Qualifications

• 3+ years of multi-unit operations experience (hospitality, retail, wellness, assisted living, boutique service, or veterinary preferred)

Nice to Have

• Experience in hospitality, retail, wellness, assisted living, boutique service, or veterinary operations

Benefits