Amazon Connect Specialist

About This Role

An Amazon Connect Specialist is sought to design, develop, and optimize cloud-based contact center solutions using Amazon Connect, AWS services, and Python. This role involves delivering scalable, secure, and highly available contact center solutions.

Responsibilities

• Design, develop, and maintain Amazon Connect contact center solutions aligned with business requirements
• Configure and manage contact flows, queues, routing profiles, prompts, and integrations within Amazon Connect
• Integrate Amazon Connect with AWS services such as Lambda, S3, DynamoDB, CloudWatch, and IAM
• Develop and maintain Python-based AWS Lambda functions to support call flows, data processing, and integrations
• Implement and manage real-time and historical reporting, dashboards, and analytics
• Ensure high availability, performance, security, and compliance of contact center applications
• Troubleshoot and resolve production issues related to Amazon Connect and AWS services
• Collaborate with cross-functional teams including business, infrastructure, and security
• Support enhancements, upgrades, and continuous improvement initiatives
• Document solution designs, configurations, and operational procedures

Requirements

• Strong hands-on experience with Amazon Connect (contact flows, routing, integrations)
• Solid experience in AWS Cloud Environment
• Proficiency in Python (especially for AWS Lambda development)
• Experience with AWS Lambda, S3, DynamoDB, CloudWatch, IAM
• Understanding of REST APIs and system integrations
• Excellent problem-solving and communication skills

Qualifications

• Strong hands-on experience with Amazon Connect

Nice to Have

• Experience with CI/CD pipelines and Infrastructure as Code
• Prior experience working with healthcare or large enterprise clients
• AWS certifications (Associate or Professional)
• Experience with contact center analytics, IVR, and omnichannel solutions

Skills

* Required skills