Air & Ocean Import Agent

About This Role

Coordinate and manage international air and ocean import shipments, ensuring regulatory compliance and providing exceptional customer service. Track and facilitate timely transportation from origin to final delivery while maintaining accurate documentation and communicating proactively with customers and partners.

Responsibilities

• Arrange and monitor international air and ocean import shipments from overseas origin to final delivery
• Track cargo movements and ensure timely, accurate transportation from end to end
• Prepare, review, and process all required import documentation
• Create required documentation for air import shipments and maintain complete, accurate filing for audits
• Ensure shipments comply with U.S. Customs and partner Government Agency regulations
• Coordinate with customs brokers to facilitate timely clearance
• Proactively communicate shipment status, delays, and delivery updates to customers
• Provide day-to-day tracking, tracing, and movement monitoring
• Communicate with airlines, steamship lines, trucking companies, and overseas agents to confirm bookings, resolve discrepancies, and ensure smooth cargo flow
• Create and distribute load tenders to appropriate transportation partners and follow up to ensure delivery performance
• Verify vendor invoices and generate customer billing
• Resolve payment discrepancies and prevent invoicing errors
• Identify and troubleshoot issues related to documentation, customs holds, transportation delays, or shipment exceptions
• Escalate shipments at risk of missing scheduled commitments and keep customers and management informed
• Update and maintain accurate shipment data in the company’s operating system
• Ensure proper recordkeeping for compliance, audit readiness, and service accuracy

Requirements

• High school diploma or equivalent
• Minimum 3-5 years of experience in International Air Freight Forwarding
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Working knowledge of Transportation Management Systems (TMS)
• Strong verbal and written communication skills
• Effective problem-solving and decision-making abilities
• Highly organized with strong attention to detail
• Ability to work independently in a fast-paced, deadline-driven environment
• Demonstrated teamwork, cooperation, and respect for colleagues

Qualifications

• High school diploma or equivalent required; BA in Business, Logistics, International Trade, or related field preferred
• Minimum 3-5 years of experience in International Air Freight Forwarding

Nice to Have

• Related trade certifications
• BA in Business, Logistics, International Trade, or related field
• Additional Freight Forwarding background (import/export regulations, ISF, AMS, CBP, TSA, CTPAT, domestic transport modes, pricing methodology)
• Experience using load boards (e.g., bid boards)

Skills

* Required skills

Benefits