Ag Technology Support

About This Role

Provide exceptional phone-based technical support to customers for agricultural equipment and technology, primarily John Deere products. Diagnose issues, guide solutions, and ensure efficient operation of customer equipment.

Responsibilities

• Provide customers and locations with technical information and support on equipment.
• Deliver superior phone support for agricultural equipment and technology, primarily John Deere product lines.
• Assist customers and internal employees by troubleshooting issues and guiding them toward effective solutions.
• Collaborate with a team of specialists to share knowledge and resolve complex problems.
• Log and manage all customer interactions in Microsoft Dynamics, ensuring accurate documentation and timely resolution.
• Answer inbound customer calls and initiate the resolution process for equipment and technology issues.
• Build strong relationships with manufacturer partners to ensure information is shared.
• Compile, review, and disseminate technical data.
• Develop a quality control system including metrics for tracking performance expectations.
• Propose training initiatives based on information collected through phone support.
• Work with parts and service departments to obtain technical information from OEMs.
• Assist in monitoring PIPs for the region and work with service management for timely completion.
• Maintain a database of technical solutions and share with service departments.
• Develop and maintain a strong working relationship with store service management.

Requirements

• Experience and knowledge of call center operations
• Proven ability to build relationships with customers, store personnel, and management
• Ability to evaluate and assess operations and respond to changing needs
• Strong leadership skills
• Strong communication skills (verbal and written)
• Valid work authorization in the U.S. without company sponsorship

Qualifications

• Industry experience preferred.

Nice to Have

• Spanish speaking skills

Skills

* Required skills

Benefits