Account Service Manager

About This Role

This Account Service Manager role provides advanced customer service representation and strategic planning for large accounts within BioPlus Specialty Pharmacy, a part of Elevance Health. The manager will direct contractual requirements, manage implementation processes, and maintain ongoing relationships to ensure smooth service delivery.

Responsibilities

• Provides strategic planning and account management for large accounts
• Directs and manages the administration of contractual requirements and obligations
• Manages the new and renewal implementation process for accounts
• Interfaces with operations to ensure smooth delivery of services
• Maintains ongoing account relationships at multiple levels throughout the customers' organizations
• Makes recommendations for improvements to meet customers' expectations
• Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues
• Coordinates open enrollment meetings, renewal process and training sessions
• Makes routine account visits

Requirements

• BA/BS degree
• 3+ years experience managing business operations and/or customer relationships

Qualifications

• BA/BS
• Minimum of 3 years of experience managing business operations and/or customer relationship

Nice to Have

• Specialty Pharmacy experience
• Program auditing experience
• Quarterly data review experience

Benefits