Account Operations Specialist

About This Role

The Account Operations Specialist II will coordinate vehicles for sale, review work, and ensure timely sale line-up and operational flow. This role is the primary contact for resolving client issues, providing exceptional customer service, and building positive client relationships.

Responsibilities

• Coordinate vehicles for the sale, review work performed, and ensure appropriate & timely sale line-up, and effective operational flow
• Resolve client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams and various stakeholders
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies
• Coordinate sale vehicle run processes, maintaining direct communication with other auction departments for inventory movement and reconditioning services
• Build positive relationships with assigned clients, examining vehicles in the sales lineup to ensure standards and quality
• Complete estimates for reconditioning services to improve vehicle value, coordinate and approve reconditioning services
• Conduct condition report and imaging audits to reduce the risk of policy loss and goodwill expenses
• Educate and act as a liaison for clients on auction processes and recommend/upsell Manheim/CAI products and services
• Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy

Requirements

• High School Diploma/GED and 3 years' experience in a related field OR any level degree/certification beyond a HS diploma/GED in a related discipline OR 5 years' experience in a related field
• Valid driver's license
• Proficiency with computer software including Microsoft Office applications and other internal business platforms

Qualifications

• High School Diploma/GED or any level degree/certification beyond a HS diploma/GED in a related discipline
• 3 years' experience in a related field or 5 years' experience in a related field

Nice to Have

• Prior experience vehicle reconditioning and or general auto body knowledge
• Self-starter with ability to work with minimal supervision
• Ability to handle multiple tasks simultaneously
• Excellent verbal and written skills
• Ability to operate vehicles with standard and automatic transmission

Skills

* Required skills

Benefits