Account Manager - Employee Benefits

About This Role

The Account Manager for Employee Benefits manages an assigned book of business under Producer direction, ensuring client satisfaction and adherence to performance requirements. This role involves client service, team leadership, managing daily tasks of Account Coordinators, and identifying sales opportunities while upholding IOA's core values.

Responsibilities

• Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Deliver outstanding client service, anticipate client needs, and maintain professional communication.
• Lead the account team with a strong work ethic and positive attitude.
• Direct daily activities of Account Coordinator(s), assign tasks, monitor execution, and recommend corrective actions.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering, client file creation, and compliance audits.
• Manage renewals by verifying client data, updating files, and liaising with clients and carriers.
• Build and improve client relationships, seek feedback, and implement improvements.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Identify and implement value-added solutions for clients.

Requirements

• 5+ years of industry experience
• Active licensing
• Exceptional customer service and communication skills
• Strong organizational, delegation, and decision-making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Qualifications

• High School Diploma (or equivalent)
• 5+ years of industry experience with Level-Funded and some Self-Funded Plans

Skills

* Required skills

Benefits