Wholesale Lead

About This Role

This role is responsible for the daily oversight and execution of high-volume Wholesale, Fulfillment by Amazon (FBA), and Kitting operations for Phase V Fulfillment. The Lead ensures adherence to quality standards and timelines, manages the Warehouse Management System (WMS), and motivates the team to meet Service Level Agreements.

Responsibilities

• Direct the end-to-end processing of all Wholesale, FBA, and specialized Kitting orders
• Ensure all specific labeling, routing, and packaging guidelines are met to avoid chargebacks or vendor non-compliance
• Manage the Warehouse Management System (WMS) to ensure real-time inventory visibility and promptly update order statuses
• Monitor workflow velocity to ensure all orders are fulfilled accurately and strictly within the Phase V SLA timeframes
• Conduct spot checks and final audits on outbound shipments to ensure 100% accuracy in SKU counts and packaging presentation
• Oversee daily activities of department employees, assigning tasks based on order volume and priority
• Track individual and team productivity metrics and provide coaching when necessary
• Train new hires and existing staff on FBA prep standards, kitting intricacies, and safety protocols
• Actively collaborate with Inventory, Receiving, and Shipping leads to identify potential bottlenecks
• Act as the primary point of contact for Management and Customer Service regarding order status

Requirements

• 2+ years of experience in a warehouse environment
• Proficiency with Warehouse Management Systems (WMS)
• Proficiency with shipping software
• Basic proficiency in Microsoft Excel/Google Sheets for reporting
• Proven ability to lead and motivate a team in a fast-paced environment
• Clear verbal and written communication skills
• Ability to stand and walk for extended periods
• Ability to lift and move boxes up to 50 lbs
• Ability to operate warehouse material handling equipment (hand trucks, pallet jacks)

Qualifications

• 2+ years of experience in a warehouse environment, with specific focus on Wholesale or FBA (Amazon) fulfillment preferred

Nice to Have

• Specific focus on Wholesale or FBA (Amazon) fulfillment
• Strong understanding of FBA prep requirements (labeling, poly-bagging, bundling) and LTL/FTL palletization standards

Skills

* Required skills

Benefits