Warranty Specialist

About This Role

Manage warranty requests for custom homes, ensure customer satisfaction, and resolve warranty-related concerns. This role involves coordinating with team members and contractors, performing hands-on repairs, and communicating directly with homeowners.

Responsibilities

• Manage warranty requests
• Ensure customer satisfaction
• Resolve warranty-related concerns in a timely and professional manner
• Coordinate with team members and contractors
• Perform punch list items and hands-on repairs as needed
• Communicate directly with homeowners
• Analyze issues and determine appropriate resolutions
• Oversee the timely execution of warranty services

Requirements

• Strong customer service and customer satisfaction skills
• Excellent communication skills to collaborate with homeowners, team members, and contractors
• Solid analytical and problem-solving skills
• Experience with warranty processes and procedures
• Ability to perform punch list items and hands-on repairs as needed
• Ability to work collaboratively and remain professional in high-pressure situations
• Strong organizational and time-management skills

Qualifications

• High school diploma or equivalent

Nice to Have

• Knowledge of the construction industry and homebuilding processes
• Additional certifications

Skills

* Required skills