V/VIP Manager - FIFA World Cup 2026™

About This Role

Manage the planning and on-site execution of VVIP and VIP hospitality programs for the FIFA World Cup 2026™, ensuring world-class service delivery to guests.

Responsibilities

• Assist with leading the on-site execution of the V/VIP lounge guest experience, including branding, entertainment, staffing, and décor from set up to break down
• Ensure the delivery of exceptional, world-class hospitality service to all guests
• Monitor hospitality suppliers to ensure quality, budget compliance, and risk management
• Address and escalate queries related to stadium infrastructure and technical aspects of guest areas
• Work with catering teams and FIFA to manage VIK sponsor needs and ensure implementation aligns with agreed plans
• Participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives
• Fill in the required reports and escalate necessary issues to the central team
• Manage event timelines and contact lists
• Liaise with venue and operations managers to facilitate logistics such as load-in & load-out scheduling
• Assist with creating production schedules
• Ensure successful knowledge sharing and post-event debriefing for Guest Operations and On Location

Requirements

• Minimum 5 years’ experience in the hospitality and/or sports industry
• Extensive knowledge of stadium operations, guest services, hospitality, and large-scale event delivery
• Proven experience managing end-to-end VVIP/VIP hospitality programs at major sporting or international events
• Highly organized and process-oriented
• Attention to detail, carefully following instructions and checking work for accuracy
• Ability to multi-task and remain calm in high-pressure situations
• Strong communication, interpersonal, negotiation and conflict resolution skills
• Good timekeeping and work ethic that is characterized by commitment, motivation, and energy
• Fluent in English
• Local to the city/venue

Qualifications

• Bachelor’s degree in Sports/Hospitality Management, Business Management, or a related field
• Minimum 5 years’ experience in the hospitality and/or sports industry preferably including admin responsibilities, on-site event experience, event production, working on large-scale budgets, working with medium to large teams. Proven experience managing end-to-end VVIP/VIP hospitality programs at major sporting or international events.

Nice to Have

• Knowledge of SharePoint
• Knowledge of Smartsheets
• Knowledge of Microsoft Teams
• Knowledge of Zoom
• Prior experience with large-scale sporting events
• Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary
• Spanish proficiency
• French proficiency

Skills

* Required skills