Voter Services Manager

About This Role

Lead and support the Voter Services team at King County Elections, ensuring effective management of over 1.4 million registered voters' records. This role involves developing goals, prioritizing work activities, and fostering inclusive voter services practices.

Responsibilities

• Lead and support the Voter Services team through direct and indirect supervision, setting clear expectations, encouraging collaboration, and promoting accountability
• Build a strong team identity that leverages diverse skills and perspectives to achieve common goals
• Support staff training, coaching, and professional development through regular feedback and one-on-one meetings
• Support daily voter services operations and help staff scale effectively during election periods
• Collaborate with the team to prioritize work activities and ensure they have the resources needed to deliver key voter services functions
• Make timely, sound decisions and develop forecasts for smooth operations
• Model clear, transparent communication and ensure timely information sharing among leadership, staff, and stakeholders
• Empower staff to solve problems and improve processes and procedures
• Participate in election planning meetings, operational check-ins, and post-election debriefs to identify opportunities for improvement
• Foster inclusive, equitable, and culturally responsive voter services and conflict resolution practices, including serving diverse voters

Requirements

• Demonstrated skill and experience supervising staff, including setting expectations, monitoring performance, and providing coaching or corrective feedback
• Working knowledge of federal, state, and local election laws, regulations, and procedures related to voter services and election operations
• Commitment to continuous learning and self-reflection to improve leadership effectiveness
• Ability to develop effective two-way communication with teams
• Demonstrated skill and experience organizing, prioritizing, and directing multiple work activities
• Ability to resolve conflicts and respond to escalated issues calmly, professionally, and in accordance with policy and law
• Ability to make sound decisions while maintaining accuracy, neutrality, and public trust

Qualifications

• Bachelor’s degree in public administration, political science, business administration, or a related field
• 3+ years of progressively responsible experience in elections administration, voter services, or a related public-sector program; or an equivalent combination of education and experience

Nice to Have

• Experience working in a county or state elections office or another public-sector agency supporting voter services or election operations
• Experience developing or implementing training programs, procedures, or operational guidelines
• Familiarity with elections management systems, voter registration databases, or other government case management systems

Benefits

Certifications