Virtual Care Coordinator

About This Role

The Virtual Care Coordinator (VCC) serves as the primary point of contact for patients seeking virtual oncology care at Moffitt, facilitating patient connection and ensuring a smooth telemedicine experience. This role involves gathering patient information, coordinating care with clinics, and educating patients on virtual health processes.

Responsibilities

• Review records, assist with patient consent, initial patient screening, and virtual health visits
• Prepare and maintain registration information for virtual care patients
• Troubleshoot and assist patients to ensure successful connection to virtual health platforms
• Provide technical support to virtual care patients and caregivers, assessing and resolving technical challenges
• Communicate pertinent information for upcoming virtual visits and ensure productivity standards are met
• Manipulate appointments in Capstone for modifications and scheduling of virtual care
• Respond to caller needs according to department protocols, resolving inquiries or escalating as appropriate
• Perform outbound calls to patients and caregivers to offer proactive technical support
• Develop a thorough understanding of policies and exercise appropriate judgment for situations outside standard protocols

Requirements

• High School Diploma/GED
• 3 years of experience in healthcare or related field providing customer service, patient care support, or healthcare administration
• Successful completion of a Medical Assistant Program or applicable Military Training (Onc Tech and Pharm Tech experience also accepted)
• Ability to learn and use multiple health related systems (Capstone, Cerner, Soarian, Virtual Health platform, etc.)
• Knowledge of calendaring practices for virtual care appointments
• Knowledge of system support to help others download and troubleshoot

Qualifications

• High School Diploma/GED required
• 3 years of experience in healthcare or related field providing customer service, patient care support, or healthcare administration

Nice to Have

• Experience in healthcare and/or technology support
• Experience in an outpatient clinic setting
• Knowledge of Capstone for appointment modification, scheduling, and reading provider templates

Skills

* Required skills