Villa Specialist

About This Role

Join a new US team as a Villa Specialist to drive revenue growth and expand the customer base by promoting and selling exceptional villa portfolios, creating unforgettable holiday experiences for clients. This role is crucial for the company's global expansion.

Responsibilities

• Respond to new leads and enquiries via phone, live chat, or email, adhering to brand standards
• Meet and exceed individual sales targets while providing unparalleled service to every client
• Proactively seek and nurture new business opportunities, building a strong pipeline of qualified leads
• Collect relevant client information and craft thoroughly researched, personalized proposals
• Educate enquirers about features, amenities, and benefits of holiday villas, tailoring approach to specific needs
• Respond to client questions, concerns, and requests promptly and professionally, offering personalized solutions
• Liaise closely with the Properties team on strategic price reductions and inventory management
• Establish and build relationships with prospective clients, communicating the distinct advantages of booking with The Thinking Traveller
• Develop and cultivate strong bonds with previous clients to grow 'Repeat & Recommend' business
• Immerse yourself in the villa portfolio and destinations, including property details, availability, and pricing
• Ensure all relevant booking information is accurately recorded on the system for smooth information flow between teams
• Support the wider sales process by managing administrative tasks such as client moves, balance payments, handling general queries, and emergency situations

Requirements

• Passion for travel and natural curiosity for all things Mediterranean
• Proven track record of exceeding sales targets and converting high-value opportunities
• Strong influencing and negotiation skills
• Customer-centric approach, adaptability, and ability to build trust with clients
• Confident and articulate communicator both over the phone and via email, with fantastic listening skills
• Extremely organized, with great attention to detail and talent for retaining and recalling information
• Positive, solution-driven with the ability to think on your feet, troubleshoot challenges, and figure things out independently
• Entrepreneurial mindset with the drive to build something new, thriving in an autonomous environment

Nice to Have

• Fluency in a second European language

Skills

* Required skills