Vice President, Patient Support Services

About This Role

This role provides executive leadership and operational oversight for all HUB programs, designing and scaling patient access solutions for biopharma clients. It focuses on optimizing reimbursement processes and enhancing the patient and provider experience.

Responsibilities

• Define and execute the strategic vision for HUB operations and patient support services
• Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery
• Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights
• Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches
• Lead all aspects of HUB operations, including benefits verification, prior authorization, financial assistance, patient onboarding, adherence programs, and nursing/clinical support
• Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards
• Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction
• Lead a team of senior directors and program managers responsible for day-to-day HUB operations and client program execution
• Ensure all operations adhere to client-specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines)
• Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or related field
• 10+ years of progressive leadership experience in patient support services, HUB operations, specialty pharmacy, or pharma services
• Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment
• Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process
• Demonstrated experience managing client relationships at the executive level
• Strong leadership, financial acumen, and operational management skills
• Commitment to service excellence, innovation, and compliance integrity

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field required; MBA, MHA, or related advanced degree preferred
• 10+ years of progressive leadership experience in patient support services, HUB operations, specialty pharmacy, or pharma services

Nice to Have

• MBA, MHA, or related advanced degree

Benefits