Veterinary Care Coordinator

About This Role

Serve as a Veterinary Care Coordinator, providing compassionate customer service and guiding pet families through emotionally sensitive conversations related to end-of-life and quality-of-life care for their pets. This remote role involves managing high volumes of calls and accurately documenting medical information.

Responsibilities

• Guide emotional conversations in a calm and peaceful manner regarding end-of-life care, quality-of-life care, and behavioral challenges in pets
• Engage in positive interactions with pet families to provide exceptional customer service
• Answer a high volume of customer service calls in a remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document pet medical information and effectively schedule appointments
• Meet all productivity, quality, and performance standards
• Provide stellar customer service to pet families and veterinarians
• Be punctual and timely in meeting all performance requirements, including attendance, breaks, and deadlines

Requirements

• Experienced Call Center Representative
• Amazing customer service skills

Qualifications

• Experienced Call Center Representative