Veterinary Care Coordinator

Remote
Part Time Entry Level

Posted 1 week ago

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About This Role

Serve as a Veterinary Care Coordinator, providing compassionate customer service and guiding pet families through emotionally sensitive conversations related to end-of-life and quality-of-life care for their pets. This remote role involves managing high volumes of calls and accurately documenting medical information.

Responsibilities

  • Guide emotional conversations in a calm and peaceful manner regarding end-of-life care, quality-of-life care, and behavioral challenges in pets
  • Engage in positive interactions with pet families to provide exceptional customer service
  • Answer a high volume of customer service calls in a remote environment
  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
  • Gather and accurately document pet medical information and effectively schedule appointments
  • Meet all productivity, quality, and performance standards
  • Provide stellar customer service to pet families and veterinarians
  • Be punctual and timely in meeting all performance requirements, including attendance, breaks, and deadlines

Requirements

  • Experienced Call Center Representative
  • Amazing customer service skills

Qualifications

  • Experienced Call Center Representative

About Lap of Love Veterinary Hospice

Established and owned by veterinarians, Lap of Love offers unparalleled professional freedom and a refreshing change of pace from in-clinic practice, focusing on providing peaceful hospice and euthanasia services to pets in their homes.

Healthcare
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