Vehicle Condition Assessor

About This Role

This role delivers exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers, and Purchasing Managers for analysis. The Vehicle Condition Assessor also assists with customer transfers, completes lot merchandising activities, secures vehicles, and supports the Merchandising team.

Responsibilities

• Conduct accurate vehicle condition assessments for customer appraisals, collecting and recording all required information (cosmetic, mechanical, options)
• Accurately option vehicles during assessments and CarMax inventory processing
• Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites
• Complete vehicle secures, including reading and verifying appraisal entry information for discrepancies
• Complete vehicle walkarounds, communicating information accurately and in a timely manner
• Assist Merchandising Department with maintaining inventory and executing customer transfers
• Complete final condition verifications on inventory acquired through online customer channels
• Assist in the preparation and operation of the wholesale auction
• Partner with Inventory and Sales Departments to conduct lot merchandising, as needed
• Assist with on-boarding of new associates

Requirements

• Ability to follow detailed, standardized processes
• Read, interpret, and transcribe data to maintain accurate records
• Ability to multi-task in a high energy, fast-pace work environment
• Speak and listen effectively when dealing with internal and external customers
• Function effectively within other departments in a team-oriented environment
• Successfully complete all required Workday training

Qualifications

• Entry level position, no specific years of experience mentioned.