Vehicle Condition Assessor

About This Role

This role delivers exceptional customer service by accurately assessing vehicle conditions, communicating appraisal information to management, and assisting with vehicle transfers, merchandising, and wholesale auction operations.

Responsibilities

• Conduct accurate vehicle condition assessments for customer appraisals, collecting and recording all required information (cosmetic, mechanical, options)
• Perform accurate optioning of vehicles during assessments and for CarMax inventory
• Complete quality and timely imaging of Retail and Wholesale vehicles for CarMax websites
• Complete vehicle secures, including reading and verifying appraisal entry information for discrepancies
• Complete vehicle walkarounds and communicate information accurately and timely
• Assist Merchandising Department with inventory maintenance and customer transfers
• Complete final condition verifications on inventory acquired through online customer channels
• Assist in the preparation and operation of the wholesale auction
• Partner with Inventory and Sales Departments for lot merchandising
• Assist the Merchandising Department with various other projects and office duties
• Assist with on-boarding of new associates
• Complete assigned tasks independently and follow up after completion

Requirements

• Ability to follow detailed, standardized processes
• Ability to read, interpret, and transcribe data to maintain accurate records
• Ability to multi-task in a high energy, fast-pace work environment
• Ability to speak and listen effectively with internal and external customers
• Ability to function effectively within other departments in a team-oriented environment
• Valid driver's license