Vault Teller

About This Role

Process financial transactions, resolve member problems, answer questions, and suggest products and services. This role also supports Lead Teller duties when needed, focusing on quality service for members.

Responsibilities

• Process members’ financial transactions, resolve problems, and answer questions regarding all of BayPort Credit Union’s products and services
• Provide a high level of quality service to members in the drive thru and walk-up areas
• Adhere to all teller and check acceptance policies and procedures
• Assist with cash received/disbursed from vault and handling of all teller requests
• Responsible for all negotiable and non-negotiable instruments
• Assist in the balancing of the vault, ATM and cash dispensing machines
• Review out of balance conditions at daily closing and reconcile teller cash drawers and vault as required
• Ensure monthly cash drawer audits are completed and recorded as required
• Handle complex member complaints, transaction inquiries, and corrections or adjustments
• Perform opening and closing procedures for the branch

Requirements

• High school diploma or equivalent education
• 1-2 years previous Teller or related experience
• Ability to assist members and fellow Tellers in a professional manner
• Strong cash handling skills to include a high level of accuracy
• Strong computer skills to include proficiency in Microsoft Office software
• Strong customer service skills to include telephone skills
• Well-organized and attentive to detail

Qualifications

• High school diploma or equivalent education
• 1-2 years previous Teller or related experience

Skills

* Required skills