Valet Attendant

About This Role

Ensure the safe and efficient parking of guest vehicles while providing excellent customer service and adhering to safety and quality standards at the Bascom Palmer Eye Institute.

Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets or leveraging electronic devices to enter customer information
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
• Direct traffic, position barricades, and arrange for towing service when necessary

Requirements

• At least 18 years of age
• Ability to operate manual transmission vehicles (stick shift)
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Acceptable driving record and motor vehicle report (MVR)

Nice to Have

• Previous valet experience preferred

Benefits