VA VICCS BTP Operations Analyst

About This Role

This Operations Analyst role supports the delivery, monitoring, and continuous improvement of automated workflows within a large-scale automation platform that interacts with internal and external systems. This role ensures automated processes operate efficiently, meet service level targets, and adapt to evolving technologies and use cases.

Responsibilities

• Support cross-functional teams responsible for efficient automated workflow processing
• Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met
• Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders
• Communicate workflow status changes and operational updates to external stakeholders
• Assist in generating, reviewing, analyzing, and creating operational reports and data queries
• Monitor and analyze metrics associated with the performance and success of automated workflows
• Partner with stakeholders to understand business pain points and operational challenges
• Assess enhancement requests and monitor status of existing requests

Requirements

• Previous operations experience
• Exposure to or experience working in DevOps environments
• Strong analytical skills with the ability to develop data-driven recommendations
• Strong verbal and written communication skills
• Data analysis experience using Excel, Tableau, SQL, Python
• Experience managing stakeholder relationships
• Experience working with cross-functional teams
• Experience monitoring operational workflows to ensure requests and documents move through automated systems accurately
• Ability to analyze case or document status data and identify processing delays or system issues
• Experience coordinating with technical and operations teams to resolve defects and implement data fixes
• Strong Excel and reporting skills (data cleansing, pivot tables, tracking logs, status reporting)
• Experience gathering business requirements for operational reports and dashboards

Qualifications

• Previous operations experience

Skills

* Required skills