UX / Service Designer
Posted 3 weeks ago
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Map end-to-end customer journeys and ecological diagrams across multi-channel product experiences. Translate research and strategy into high-fidelity service artifacts such as journey maps, service blueprints, personas, process flows and KPI frameworks. This role supports concept development by identifying opportunity areas, friction points and high-value service moments.
Responsibilities
- Map end-to-end customer journeys, service blueprints, and ecosystem diagrams across multi-channel product experiences
- Conduct qualitative research (stakeholder interviews, contextual inquiry, customer shadowing) and synthesize insights into actionable service opportunities
- Define service touchpoints, user flows, and backstage processes that align with strategic, operational, and emotional drivers
- Collaborate with UX/UI, industrial design, engineering, and business strategy teams to ensure cohesive service delivery
- Translate research and strategy into high-fidelity service artifacts (journey maps, service blueprints, personas, process flows, KPI frameworks)
- Support concept development by identifying opportunity areas, friction points, and high-value service moments
- Prepare clear presentations and deliverables for client workshops, executive reviews, and internal planning
Requirements
- 5+ years of experience in service design, design strategy, CX, or innovation consulting
- Strong skills in journey mapping, blueprinting, ecosystem modeling, and systems-thinking frameworks
- Ability to work cross-functionally with UX, engineering, and business teams
- Strong research and synthesis capabilities – able to turn ambiguity into clarity
- Excellent storytelling and communication skills; confident presenting to clients and stakeholders
- Proficiency in Figma, Miro, FigJam, or similar mapping tools
Qualifications
- 5+ years of experience in service design, design strategy, CX, or innovation consulting
Nice to Have
- Experience designing services for physical + digital hybrid ecosystems (CPG, MedTech, SaaS, consumer electronics, etc.)
Skills
* Required skills
About RKS Design
RKS Design is a global innovation and product-development firm with over 40 years of experience delivering breakthrough solutions across consumer, medical, industrial, and digital categories. They blend human-centered design, business strategy, engineering, and a proprietary Psycho-Aesthetics® metho...